Privacy Policy

1. Introduction

RHYDER ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. This policy is incorporated into and subject to our Terms and Conditions.

2. Information We Collect

Identity Information

• Name, email address, and phone number
• Profile photo and gender identity
• Emergency contact details

Location Data

• Real-time GPS location while using the App (foreground and background)
• Pickup and drop-off locations
• Trip history and route information

Location data is crucial for the App's functionality and is used to connect you with drivers, provide accurate ETAs, facilitate navigation, and ensure safety. You can disable location services on your device, but this will significantly limit the App's functionality and may prevent you from using the service.

Ride Information

• Trip details including origin, destination, time, distance, and fare
• Driver and passenger ratings

Payment Information

• Payment method details (processed securely via Stripe)
• Transaction history and billing address

Driver Documents

• Driver's license, insurance, and vehicle registration
• Background check information (processed via Checkr)

Device & Usage Information

• Device type, operating system, unique device identifiers, IP address
• App usage patterns, features used, interactions with the App
• In-app messages, notifications, customer support interactions

3. How We Use Your Information

• Provide and improve our rideshare services
• Match passengers with nearby drivers
• Process payments and tips
• Personalize your experience
• Ensure safety and security
• Communicate with you about your rides and service updates
• Facilitate driver verification and background checks
• Comply with legal obligations
• Analyze app usage and trends
• Provide customer support

We will only collect data that is reasonably necessary for the functionality of the App and the services provided. We will not collect sensitive personal data without your explicit consent.

4. Information Sharing

We share your information only as necessary to provide our services:

• With drivers/passengers: Name, photo, and real-time location during rides to facilitate the ride.
• With payment processors: Stripe for secure payment processing. We do not store your full card details.
• With background check providers: Checkr for driver verification.
• With communication providers: Twilio for masked phone calling between passengers and drivers.
• With emergency services: When you use SOS features.
• With error tracking services: Sentry for crash reporting and app stability.
• As required by law: To comply with legal processes, court orders, or governmental requests.

We do not sell your personal data to third parties. We do not share your location data with third parties except as described above.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Data Encryption: Protecting user information during transmission (TLS/SSL) and at rest.
• Secure Authentication: Phone number verification via Firebase, secure session management.
• Access Controls: Limiting access to sensitive data within RHYDER operations.
• Data Minimization: Collecting only the necessary data to provide the service.
• Row-Level Security: Database-level access controls ensuring users can only access their own data.

6. Regulatory Compliance

We comply with all applicable data protection regulations, including:

• General Data Protection Regulation (GDPR): We ensure transparency in our data practices, give users control over their data, and protect sensitive information from unauthorized access.
• Consumer Privacy Act (including DPPA): We comply with regulations governing the disclosure of personal information in motor vehicle agency records.
• Federal Trade Commission (FTC) Act: We ensure transparency about our data practices and do not mislead consumers regarding data usage.
• State and local data protection laws applicable in our operating jurisdictions.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct inaccurate information in your profile.
• Deletion: Request deletion of your account and associated data.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt-out of marketing communications and promotional notifications.
• Restrict processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at the email address below.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure as required by law or for legitimate business purposes such as resolving disputes, enforcing our agreements, and complying with legal obligations.

9. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the App and updating the "Last updated" date. Your continued use of the App after the posting of the updated policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: